Provider Privacy Policy

Last Updated: August 2026

At EXIT, we respect the privacy of our service providers and are committed to protecting their personal information. This Privacy Policy explains how EXIT collects, uses, stores, and protects information when you register or provide services through the EXIT platform.

1. Information We Collect

We may collect the following information from providers:

• Full name

• Mobile number

• Email address

• Profile photo and profile information

• Address and service location

• Service category and skills

• Identification and verification documents

• Bank or payment information

• Booking and service history

• Ratings, reviews, and customer feedback

• Device and application information

• Location information

• Information provided when contacting EXIT support

2. How We Use Your Information

EXIT may use provider information to:

• Create and manage your provider account.

• Verify your identity and eligibility.

• Connect you with customers requesting services.

• Process bookings and service requests.

• Process payments and provider settlements.

• Provide customer support.

• Send booking alerts and service notifications.

• Improve EXIT's services and platform.

• Prevent fraud, misuse, and unauthorized activities.

• Maintain platform safety and security.

• Comply with applicable legal and regulatory requirements.

3. Identity and Verification

EXIT may request identity documents, photographs, qualifications, licenses, certificates, or other information where necessary to verify a provider.

Such information may be reviewed for account verification, safety, compliance, fraud prevention, and service quality purposes.

4. Location Information

EXIT may collect provider location information when location-based functionality is enabled or required.

Location information may be used to:

• Show nearby service requests.

• Match providers with customers.

• Help calculate or display service areas.

• Improve booking accuracy.

• Support navigation and service delivery.

You may manage location permissions through your device settings. Disabling location access may affect certain EXIT features.

5. Payment Information

EXIT may collect payment or settlement information required to process provider earnings.

Payment transactions may be handled through third-party payment service providers. Sensitive payment information may be processed directly by the applicable payment provider according to its privacy and security practices.

6. Information Shared With Customers

When a provider accepts or is assigned a booking, certain information may be shared with the customer as necessary to facilitate the service.

This may include information such as:

• Provider name

• Profile information

• Service category

• Contact information where necessary

• Relevant booking details

• Ratings or reviews

EXIT will limit shared information to what is reasonably necessary for the service.

7. Information Sharing With Third Parties

EXIT may share necessary information with:

• Customers using the platform.

• Payment and settlement providers.

• Hosting and technology service providers.

• Verification and security service providers.

• Customer support and operational partners.

• Government authorities or law enforcement where required by law.

EXIT does not intend to sell provider personal information for unauthorized purposes.

8. Communications

EXIT may send providers:

• New booking notifications.

• Booking updates.

• Payment and settlement notifications.

• Account-related messages.

• Security alerts.

• Important service announcements.

• Promotional communications where applicable.

You may manage certain promotional communications through available settings.

9. Data Security

EXIT takes reasonable technical and organizational measures to protect provider information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic system or method of transmission can be guaranteed to be completely secure.

10. Data Retention

EXIT may retain provider information for as long as reasonably necessary to operate the platform, maintain booking and financial records, resolve disputes, prevent fraud, comply with legal requirements, and enforce applicable agreements.

11. Your Privacy Rights

Depending on applicable law, providers may have rights regarding their personal information, including requesting access, correction, or deletion of certain information.

Providers may contact EXIT through the available support channels to submit a privacy-related request.

12. Account Deactivation

If you stop providing services through EXIT, certain information may continue to be retained where necessary for legal, financial, security, fraud-prevention, dispute-resolution, or record-keeping purposes.

13. Third-Party Services

EXIT may use third-party services for payments, hosting, analytics, notifications, maps, authentication, verification, and other operational purposes.

These services may process information according to their own privacy policies and applicable agreements.

14. Cookies and Similar Technologies

EXIT or related websites may use cookies and similar technologies to improve functionality, security, performance, and user experience.

You may be able to control certain cookies through your browser or device settings.

15. Changes to This Privacy Policy

EXIT may update this Privacy Policy from time to time.

Updated policies may be published through the application or website. Continued use of EXIT after an update means you acknowledge the revised policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact EXIT through the support/contact options available in the application.

17. Consent

By registering and using EXIT as a provider, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described above, subject to applicable law.